If you are logged in:
\nIf you are logged out:
\nIf you believe someone has access to your account, the first thing you should do is call our Client relations team on 020 7189 9999.
\nWe will then be able to block your account, meaning no activity will be able to continue. Once you feel that you are able to access your account again, you can contact us in the same way to unblock your account. We can also reset your details so you can set up a new password and PIN number.
","question":"I believe someone has access to my log in details, how can I block the account for a period of time?","contentType":null,"key":"82017b68-3d0d-4c1c-94d2-8f428d8af14a","properties":null},"contentUdi":"umb://element/82017b683d0d4c1c94d28f428d8af14a"},{"content":{"anchorText":"","answer":"If you are logged out and have forgotten your username, password or PIN:
\nThere are two types of numbers you’ll have as a Bestinvest client.
\nHere’s what they’re for and how to find them.
\nClient number
\nThis is your unique customer number, and relates to your account as a whole - you can use it when calling or emailing us to help us locate your account
\nTo find your client number:
\nAccount (BI) number
\nThis always begins with the letters 'BI' followed by a series of numbers
\nIt is specific to each account you have so you will have a different BI number for each account - ISA, SIPP, Investment Account etc.
\nTo find your BI number:
\nYour PIN number is a unique number you choose when you create your account online.
\nYour PIN is part of our two-step log in process, and is used along with your username and password when you log into your account.
\nSecurity is really important to us. Having a two-step login process where we ask for your PIN means there's an extra layer of security in place to protect your account.
","question":"What is my PIN number and what is it for?","contentType":null,"key":"b3c58a56-deec-4bb2-8eb5-d38f1bec3190","properties":null},"contentUdi":"umb://element/b3c58a56deec4bb28eb5d38f1bec3190"},{"content":{"anchorText":"","answer":"Your account may be locked for a number of reasons. The most common reasons are that there have been too many incorrect login attempts or a block that you have requested yourself due to security concerns. The quickest way to resolve this is by calling our Client relations team on 020 7189 9999 who will take you through the security process and can unblock your account over the phone.
","question":"Why is my account locked and how can I unlock it?","contentType":null,"key":"aa80c589-35c1-40a2-93e8-1e3002036cf8","properties":null},"contentUdi":"umb://element/aa80c58935c140a293e81e3002036cf8"}],"title":"Frequently asked questions","contentType":null,"key":"9181d9eb-9aa2-4904-9dc5-40a633fce58a","properties":null},"settings":{"backgroundColor":{"color":"","label":""},"contentType":null,"key":"f3b1c9fc-e782-428c-9418-1131d5b11909","properties":null},"blockType":"faqBlock"}],"headerActionButtons":[{"url":"https://my.account.bestinvest.co.uk/onboarding/accounts/create/gia","name":"Open an account","target":"_blank"},{"url":"https://my.account.bestinvest.co.uk/onboarding/accounts/transfer/gia","name":"Transfer an account","target":"_blank"}],"sidebar":[{"content":{"subtitle":"If you can't find the answer to your question, get in touch or we'll be happy to call you.","title":"Need more help?","contentType":null,"key":"cad8c786-ca4f-48c0-8e23-4cb203b231d8","properties":null},"settings":{"backgroundColor":{"color":"","label":""},"contentType":null,"key":"69ee1662-38de-4876-821a-a48e2faf59eb","properties":null},"blockType":"contactUsBlock"}],"navigationTitle":"","umbracoNaviHide":false,"twitterTitle":"Password and security","twitterDescription":"Need help with passwords and security? From keeping your account secure to what to do if you've forgotten your details, read our FAQs to find out more.","twitterImage":{"imgUrl":"https://www.bestinvest.co.uk/media/2sfjcncf/how-does-it-work.png"},"ogTitle":"Password and security","ogDescription":"Need help with passwords and security? From keeping your account secure to what to do if you've forgotten your details, read our FAQs to find out more.","ogImage":{"imgUrl":"https://www.bestinvest.co.uk/media/2sfjcncf/how-does-it-work.png"},"metaTitle":"Password and security | Help & support","pageDescription":"Password and security processes at Bestinvest","canonicalURL":null,"hideFromSitemap":false,"pageTitle":"Password and security","breadcrumbs":[{"name":"Homepage","url":"/"},{"name":"Help & support","url":"/help"},{"name":"Password and security","url":"/help/password-and-security"}],"subnavigation":{"items":[{"name":"Adding and withdrawing money","url":"/help/adding-and-withdrawing-money"},{"name":"Application forms","url":"/help/application-forms"},{"name":"Charges and fees","url":"/help/charges-and-fees"},{"name":"Dealing","url":"/help/dealing"},{"name":"Legal and protection","url":"/help/legal-and-protection"},{"name":"Monthly savings","url":"/help/monthly-savings"},{"name":"Password and security","url":"/help/password-and-security"},{"name":"Transactions","url":"/help/transactions"},{"name":"Preferences and settings","url":"/help/preferences-and-settings"},{"name":"Linked accounts","url":"/help/linked-accounts"},{"name":"Life plan","url":"/help/life-plan"},{"name":"Coaching","url":"/help/coaching"},{"name":"Eligibility","url":"/help/eligibility"},{"name":"Complaints","url":"/help/complaints"}],"current":{"name":"Help & support","url":"/help"}},"subPageNavigationControls":{"prev":{"name":"Monthly savings","url":"/help/monthly-savings"},"next":{"name":"Transactions","url":"/help/transactions"}}},"pageType":"subPage","pageUrl":"/help/password-and-security","published":"2022-04-13T14:35:46.237Z","pageId":1800}