{"data":{"tab":"Help and support","hideFromSearch":false,"keywords":"client account number","pageCategory":"Help and Support","headerActionButtons":[{"url":"/start-investing","name":"Open an account","target":""},{"url":"/start-investing","name":"Transfer an account","target":""}],"sidebar":[{"content":{"subtitle":"If you can't find the answer to your question, get in touch or we'll be happy to call you.","title":"Need more help?","contentType":null,"key":"cad8c786-ca4f-48c0-8e23-4cb203b231d8","properties":null},"settings":{"purpleBlockStyle":false,"contentType":null,"key":"69ee1662-38de-4876-821a-a48e2faf59eb","properties":null},"blockType":"contactUsBlock"},{"content":{"subtitle":"Receive the latest updates straight to your inbox.","termsConditions":"

By clicking the following button you are agreeing to our website conditions.

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Thank you for signing up. 

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If you are logged in:

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If you are logged out:

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If you believe someone has access to your account, the first thing you should do is call our Client relations team on 020 7189 9999.

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We will then be able to block your account, meaning no activity will be able to continue. Once you feel that you are able to access your account again, you can contact us in the same way to unblock your account. We can also reset your details so you can set up a new password and PIN number.

","question":"I believe someone has access to my log in details, how can I block the account for a period of time?","contentType":null,"key":"82017b68-3d0d-4c1c-94d2-8f428d8af14a","properties":null},"contentUdi":"umb://element/82017b683d0d4c1c94d28f428d8af14a"},{"content":{"anchorText":"","answer":"

If you are logged out and have forgotten your username, password or PIN:

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There are two types of numbers you’ll have as a Bestinvest client.

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Here’s what they’re for and how to find them.

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Client number

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This is your unique customer number, and relates to your account as a whole - you can use it when calling or emailing us to help us locate your account

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To find your client number:

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Account (BI) number

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A Bestinvest account number always begins with the letters 'BI' followed by a series of numbers

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It is specific to each account you have so you will have a different BI number for each account - ISA, SIPP, Investment Account etc.

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To find your BI number:

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If you still need help

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Call us on 020 7189 2444 and we can help. We’re open 7.45am-6pm on weekdays and 9.30am-1.30pm on Saturdays.

","question":"What are my client and account numbers and where can I find them?","contentType":null,"key":"b177b818-56eb-49ea-8427-bc1508d422c8","properties":null},"contentUdi":"umb://element/b177b81856eb49ea8427bc1508d422c8"},{"content":{"anchorText":"","answer":"

Your PIN number is a unique number you choose when you create your account online.

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Your PIN is part of our two-step log in process, and is used along with your username and password when you log into your account.

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Security is really important to us. Having a two-step login process where we ask for your PIN means there's an extra layer of security in place to protect your account.

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Your account may be locked for a number of reasons. The most common reasons are that there have been too many incorrect login attempts or a block that you have requested yourself due to security concerns. The quickest way to resolve this is by calling our Client relations team on 020 7189 9999 who will take you through the security process and can unblock your account over the phone.

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